Scope of Services: Clearly define the services that the IT company will provide to the client. This may include software development, IT consulting, network management, cybersecurity services, etc.
Service Level Agreement (SLA): Detail the level of service the client can expect, including response times, uptime guarantees, and other performance metrics.
Payment Terms: Outline the payment structure, including rates, billing cycles, accepted payment methods, and any penalties for late payments.
Intellectual Property Rights: Specify ownership and usage rights for any intellectual property developed or utilized during the provision of services.
Confidentiality: Define the obligations of both parties regarding the handling of confidential information, including client data and proprietary business information.
Data Protection and Privacy: Address how client data will be handled, stored, and protected in compliance with relevant data protection laws, such as GDPR or CCPA.
Termination Clause: Specify conditions under which either party may terminate the agreement, including notice periods and any associated termination fees.
Liability and Indemnification: Define the extent of the IT company's liability for damages arising from the provision of services, as well as any indemnification obligations.
Dispute Resolution: Outline procedures for resolving disputes between the parties, which may include mediation, arbitration, or litigation.
Governing Law: Specify the jurisdiction whose laws will govern the interpretation and enforcement of the terms and conditions.
Changes to Terms: Clarify the process for making changes or amendments to the terms and conditions, including how clients will be notified of such changes.
Force Majeure: Define circumstances under which either party may be excused from performance obligations due to events beyond their control, such as natural disasters or government actions.
Severability: State that if any provision of the agreement is found to be unenforceable, the remaining provisions will remain in full force and effect.
Entire Agreement: Confirm that the terms and conditions represent the entire agreement between the parties and supersede any previous agreements or understandings.